Hi team,
On the firewall outlook was not loading as expected. But im able to access the outlook through web-browser. But as per the application part its taking too long to load even after loading it is not connected with the internet. Some error is visible.
As of checking with the decryption profile i can see that the url comes under a category called computer and internet use so its under allow. But as of the application its getting delayed for both win 7 and win 10
What could be the issue here.
Shall i create a decryption policy stating that no decrypt to that specific address alone? for testing purpose
Thanks and regards
Set a packet-diag filter and see if global counters reveal anything, there might be errors you can't see from the traffic log - debug dataplane packet-diag, or via monitor > packet capture - show counter global filter packet-filter yes delta yes There's nothing in the threat log, right? Any seemingly unrelated url block logs at the same time? Disabling decryption would be a next step, follow this guide for IPs to exclude: https://docs.microsoft.com/en-us/microsoft-365/enterprise/urls-and-ip-address-ranges?view=o365-worldwide Focus on "optimize required" first, those are the one they (microsoft) recommend should bypass decryption and should not go into vpn tunnels