Unable to download GP login/logout details pdf

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Hi Team,

We are unable to download PDF format report of Global VPN Users.

we tried to download via csv/pdf format , but not downloading.(network>GP gateway>remote user > pervious user > pdf/csv)

Capture

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UploadFile_Viewer_Download • 5KB

Capture1

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UploadFile_Viewer_Download • 13KB

6 comments

Comments (6)

Unknown member

Apr 23, 2021

Are you able to export any logs or just not report of Global VPN Users?

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000Clj3CAC

Reaper

Apr 22, 2021

Are you on a recent PAN-OS? All the devices I've tried this on allow me to download the report

vishnu p.s

Apr 22, 2021

Replying to

current panos is 9.0.3h3. is the version have any issues? need to upgrade ?

Reaper

Apr 23, 2021

Replying to

That's a very very old PAN-OS. You can try debugging the GUI by going into debug mode and starting a capture the moment you try to download: Open 2 tabs 1 on the export Other on https://<firewall>/debug Enable debug, proceed to download, wait till failed, disable debug, refesh, check the log If nothing pops up: upgrade to a contemporary version of PAN-OS

Reaper

Apr 22, 2021

did you check if your browser (or an AV software) might be blocking the download? have you tried a different browser/different computer?

vishnu p.s

Apr 22, 2021

Replying to

Yes. We have tried different browsers, still issue same.

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