General discussion

Hello guys,

In the Dashboard, Mismatch is observed in App Version and Threat Version. The MGMT interface does not have an Internet output and external interface must be used on the service routes so it can update the Dynamic Updates. So in this scenario, first download the Dynamic Updates in the active firewall and then send it to the passive firewall through the Sync-to-Peer.

The next KB was followed and one hour of weight is left in the passive firewall, but the problem continues.

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClrnCAC

An attempt was made to download and install the version of the application and threat on the passive Firewall manually, but I'm not successful because the following error appears:

"Failed to check content upgrade info due to generic communication error. Please check network connectivity and try again"

Even when I try to import the version of the apps and threat in the passive firewall that download from the Portal Support PA, it appears that there is already an existing file and it does not give me import it.

Any of you had some similar experience?

Any suggestion is good.

Regards.