Update version mismatch on HA
Hello guys, I have a pair of fw on HA an I got a version mistmatch after last update.
Unfortunately I have an issue getting the 2 devices to sync. I am seeing an issue getting updates (software/dynamic) from palo alto updater. I'm getting the following error:
ERROR: "Failed to check upgrade info due to Unsupported protocol. Please check network connectivity and try again."
I have the version mismatch on the followings:
App Version Mismatch
Threat Version Mismatch
Antivirus Version Mismatch
Has someone faced and resolved this issue?
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Yeah! Unsupported protocol was weird to me as well, I found the resolution, this was made to resolved the issue:
> Management interface was configured under service route for palo alto network services.
> DNS was getting resolved without any issues.
> Initiated a ping from management interface to "updates.paloaltonetworks.com" and found that there were DUP ping responses received.
> We then initiated another ping from DP untrust interface and no DUP ping respones seen.
> Changed the service route to use eth1/1.900 and that fixed the issue.
> Need to do the same change on Secondary device too.
Thanks for your anwser :)